Answers
Mar 30, 2020 - 08:43 PM
Hi Derrick,
My first suggestion is to refresh the web page when this happens. Sometimes the audio and photos may not load correctly in the browser and this will resolve the issue. If this doesn't work, in Chrome there is a setting where you can setup an exception to allow Javascript to be run on online.fluenz.com. All the audio except the video players and the Recording drills are handled by javascript.
My first suggestion is to refresh the web page when this happens. Sometimes the audio and photos may not load correctly in the browser and this will resolve the issue. If this doesn't work, in Chrome there is a setting where you can setup an exception to allow Javascript to be run on online.fluenz.com. All the audio except the video players and the Recording drills are handled by javascript.
To set-up an exception in Chrome, follow the steps below:
- In Google Chrome, click on the 3 horizontal bars on the top right
- Click on the "Settings" option
- Scroll down to the bottom and click on "Advanced"
- Under the section "Privacy & Security" go to Site Settings
- Select "Javascript" then toggle "Allow" button on
- Click on the "Add" button and type online.fluenz.com in the box
Once complete, click on the back button on the upper left then follow these steps below to enable sound in your web browser.
- Scroll down to the "Sound" option and click on it
- Make sure that the button "Allow Sites to play sound" is toggled on
- Click "Add" then type in online.fluenz.com
- Refresh the web browser and go to online.fluenz.com to test a lesson.
That should do the trick, but let us know if we can help with this any further.
Cheers,
Andy, User Support
