Answers
Feb 25, 2013 - 12:38 PM
That is an exe file so you will need to extract it and just double click the file and let it run automatically
Feb 25, 2013 - 01:36 PM
Understood. The exe file runs a self-extractor, however, it cannot extract because the extractor (not Windows) says the archive is damaged. Are you sure there is nothing wrong with this particular file?
Feb 25, 2013 - 02:35 PM
I'll email you now so we can troubleshoot further
May 04, 2013 - 07:09 PM
Hi, I saw this conversation back a month or so ago, when I was experiencing the same problem with the update. I tried to download the update today again, hoping it had been fixed, but I got the same error messages this time as well.
May 06, 2013 - 01:12 PM
Hi Catherine, I have sent you an email via our Support channel to help resolve this. Thanks!
May 26, 2013 - 06:07 PM
Same issue here. Anybody know how to resolve?
May 27, 2013 - 11:34 AM
Hi Jon, we've responded to your email sent to our support team. Thanks!