Answers
Aug 19, 2014 - 09:38 AM
Hi Ted,
Can you please try restarting the program? Is it just not letting you continue when you click next, or is the whole program frozen??
Can you please try restarting the program? Is it just not letting you continue when you click next, or is the whole program frozen??
Aug 26, 2014 - 07:46 AM
Hi, Andy. I have restarted several times, but the same hanging persists. This morning, in the "repeat the phrase you hear" section, cocking on the first phrase in the list sent my computer into the spinning beach ball mode for several seconds. Clicking it again either produced no sound or the same spinning ball. It was like that for each of the different screens within "repeat the phrase," as well as "type the word" and "type the phrase." To answer your quest, the whole program freezes while it thinks about this.
Aug 26, 2014 - 11:17 AM
Hi Ted,
This would be best if we troubleshooted over the phone. Please call us at 1-877-358-3695 and we can walk you through this. Cheers, Andy
This would be best if we troubleshooted over the phone. Please call us at 1-877-358-3695 and we can walk you through this. Cheers, Andy
Sep 14, 2014 - 01:28 PM
Hi, Andy…I'm having a lot of trouble getting time to call you during the week, and I don't have my "Fluenz" computer at work. Are there some steps that you could suggest that would help me get this addressed on my own? Or additional information about my system that I could provide? Thanks!