Answers
Nov 18, 2017 - 04:09 AM
Hi Steve, The email is clickable so you should have seen a "Free Upgrade Now" button like this here: https://gyazo.com/953a40e7ea7292f99f6...
The new version of French is completely different from the previous—new videos, photos, audios and adjustments to the tutorials. Once you log into Fluenz, go to the top right and toggle through the red arrows from the main menu, you'll see FRE Upgraded (example: http://bit.ly/2rofml5). Click on there to access the new version of Fluenz French. If you're using the desktop version, you'll just need to close the Fluenz program and relaunch it.
Send us an email to [email protected] to help further.
The new version of French is completely different from the previous—new videos, photos, audios and adjustments to the tutorials. Once you log into Fluenz, go to the top right and toggle through the red arrows from the main menu, you'll see FRE Upgraded (example: http://bit.ly/2rofml5). Click on there to access the new version of Fluenz French. If you're using the desktop version, you'll just need to close the Fluenz program and relaunch it.
Send us an email to [email protected] to help further.
Nov 18, 2017 - 07:14 AM
I have done this and do not perceive any obvious change. The email says that the original will also be present on the dashboard. I only see one version after the upgrade and it appears to be only the old version. Thank you in advance for any insight into this. If it were possible to "toggle" between versions somehow, I imagine that would help.
Nov 18, 2017 - 09:44 AM
I just finished French Disk II yesterday (ironically). I am using the desktop version. Should I just continue on to disk III in the upgraded version, or do I need to return to the beginning and review the new material. I am still confused about when to use "est-ce que" and when not to and am wondering if the new version does a better job of explaining it. The index cards are phenomenal and I go through them every day for a week before moving on to the next lesson. I find myself memorizing how to construct questions rather than knowing when. UPDATE FOR THOSE WITH THE SAME QUESTION: I opened Level III and it appears to pick up with a new instructor from where Sonia left off at the end of II. She cured my 'Est-ce que' problem in the tutorial. YEAH!
Nov 18, 2017 - 10:32 AM
My email is not clickable. Nothing happens when I click on or anywhere around the "Free Upgrade Now" button. Also when I log in to my desktop version, It does not indicate any upgrade like you show in your second screen shot. Thank you for your help.
Nov 18, 2017 - 03:57 PM
Log into online.fluenz.com after activating and you'll then see the new FRE UPGRADED (http://bit.ly/2rofml5). Click there to begin. Please send us an email at [email protected] and we'll gladly help troubleshoot from there and get you setup with the new version.
Nov 18, 2017 - 04:28 PM
Ok, I sent an email to user support. I do not see that version as an option as I click through all the arrows.
Nov 18, 2017 - 05:13 PM
I'm able to use the upgraded French lessons, but I'm having a problem with the audio components. I have no trouble with the comprehension audio files, but when I try to access the pronunciation files, I receive a Compressed (Zipped) Folders Error : Windows cannot complete the extraction. The destination file could not be created. This only occurs with the upgraded pronunciation files. I have no trouble with the 'old' French audio components or the upgraded comprehension audio files.
Nov 18, 2017 - 06:14 PM
Thank you for the quick reply to my email. I am all set to go.
Nov 18, 2017 - 07:49 PM
Wow, definitely starting over from the beginning of French 2. It isn't that the material is new, but definitely presented in a more advanced way. What happened to est-ce que?
Nov 19, 2017 - 01:34 AM
I received your upgrade email and I have read all the comments here, but I'm now more confused than ever as to what is being upgraded. Is it the desktop version that I purchased that came on disks in the pretty red box? Is it the on-line version that you added later? Is it both? At first I assumed my desktop version was being upgraded since, otherwise, why would I need to "download" files to my computer to do an upgrade to what I thought was a generic online version used by everyone to which I simply had access to? But then in the comments you refer mainly to logging on to Fluenz and looking for the Upgrade box. If it's the online version that is being updated, though, how does my downloading files to my computer make changes to the online version? And I have no idea what you mean in your email by "F3 Dashboard." Is that what you call the user interface I receive when I log on to the online version of Fluenz? If you're updating my desktop version, will I be able to continue to use my old desktop version of Fluenz French 1-5? I find the desktop interface friendlier to use than the current online version interface. Will the download include an executable file to activate the desktop upgrade? I would very much appreciate an easy-to-understand outline of the upgrade process. And I sincerely apologize for my lack of understanding of the information that I have already received from you.
Nov 19, 2017 - 03:36 AM
Marilyn, I'll be happy to clarify. Firstly, the f2 version was updated to f3 2 years ago for the desktop program. We sent emails to all users for the free upgrade which included an installer file to download the latest version. The f2 version that came in the box is no longer supported. If it is already installed and working, you can continue using it. If you install the new f3 version, you will need to remove f2, which will not work again if you try to reinstall. Secondly, we just released an update to the French (and Mandarin) program. Once you activate, you'll then see the new FRE Upgraded version in the Fluenz Online menu. You can still use the old version at Fluenz Online if you wish, which will be the FRE box. The new f3 version looks identical to the Fluenz Online version, so if you prefer the old desktop interface, I suggest keeping the f2 version installed. Please feel free to email me if you have any other questions at [email protected]
Nov 19, 2017 - 04:35 AM
Andy. Any ideas about the trouble I’m having with the audio component of the upgraded French version? See my post above for specifics.
Nov 19, 2017 - 09:50 AM
Eric, I see what happened here. I was able to replicate it on my end. The solution was to go back to the location of the folder saved where you see the folder with the zipper. Right click on that and then "extract all". Once it's complete, you can then go back into the folder and play the files.
Nov 19, 2017 - 01:14 PM
Thanks so much. That did the trick!
Nov 19, 2017 - 04:15 PM
Awesome! Glad to hear that worked!
Nov 23, 2017 - 12:25 PM
Hello, can I get more clarification on your reply to Marylin? I have the F2 version that came as disks in the red box, I rarely use the online facility as often I have little or no internet. I did not receive an update email 2 years ago. When I followed the link in the recent email I logged on and got a new serial number shown and a message saying that I can use the online version until my red box arrives.
I doubt that you will be sending me new F3 disks, how can I get the download to install F3 on my computer? If I click the download icon (once logged in) it says a message will be displayed when an upgrade is available?
or am I mistaken and F3 is only "online" and not available "offline"
I doubt that you will be sending me new F3 disks, how can I get the download to install F3 on my computer? If I click the download icon (once logged in) it says a message will be displayed when an upgrade is available?
or am I mistaken and F3 is only "online" and not available "offline"
Nov 23, 2017 - 03:12 PM
Roy, sorry for the confusion in the email about the Red Box. Please send us an email to [email protected] and we'll set you up with a download for Fluenz f3 to install onto your computer.
Nov 26, 2017 - 09:57 AM
Hello, I've checked mine and did not see "Fluenz French Upgraded" and I did not receive an email as well.
